Our Response to the COVID 19 crisis

After having been closed since mid-March due to COVID-19 restrictions, ProActive Rehab will be starting to reopen our physiotherapy service to in-person appointments on June 4, 2020. Our massage therapy service will follow shortly. We are currently getting the clinic ready, following Health Canada protocols and planning our physical distancing measures so that you can feel safe here. Here’s what we are doing to protect your health, and that of our staff:

SCREENING: Each client and staff member must successfully complete a digital screening questionnaire before entry into the clinic.

PHYSICAL DISTANCING: To eliminate crowding, clients are asked to wait in their vehicle and call or text us to let us know you have arrived. We will reply when we are ready for you to come to the tent by the door to the gym. We have numerous fun, bright physical distancing markers to help you to maintain the recommended six foot distance. In addition, our Client Experience Coordinator is safely distanced behind a plexi-glass shield.

DISINFECTION AND SANITISATION: We have implemented high frequency cleaning protocols with Health Canada approved cleaning products and are following recommended procedures.

MASKS: All clinicians and staff will be wearing masks at all times when in the clinic. We are asking that clients arrive wearing their own mask. If clients arrive without a mask, we will provide them with one to wear.

HAND HYGIENE: There are multiple hand sanitising stations throughout the clinic. We are asking clients to sanitize upon entry and before exit, along with throughout the appointment as needed.

BATHROOMS: Our bathroom availability will be limited, except for emergencies. We kindly ask that you use your own bathroom prior to arriving for your appointment.

COMPANIONS: Unless a client requires a caregiver, or is a guardian to a child under the age of 16 years old, we ask that clients attend their appointments alone.

ESSENTIALS: Please only bring essential items (wallet/payment card, phone) into the clinic with you. Please be sure to leave all other personal belongings, including drinking cups in your car.

Despite and because of all these important measures, we will have limited in person appointments available. We strongly recommend giving us a call soon and scheduling your appointment while we still have in-person availability. Please call us at 705-788-1480 to book an in-person appointment.

If you are not quite ready to come to the clinic yet, can't get an in-person appointment or would rather do your treatment from the comfort of your own home, we will continue to offer our video-based virtual appointments. We can even provide a hybrid treatment plan, with a combination of in-person and video-based appointments. You can learn more about our virtual physiotherapy here. It’s as easy as talking to your friends or family on Facetime or Skype and surprisingly effective!

Things will look and feel a little different around here, but we promise that our commitment to exceptional client care and experience is still the same. We cannot wait to help you to become strong, fit and healthy with ProActive Rehab!

We have missed you and are excited to see you again. Please call us at 705-788-1480 to book one of our limited in-person appointments or to set up your virtual session.

Your ProActive Rehab team

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